Introducing MySmartE, the app that puts the power of managing your prepayment energy account right at your fingertips. With this app, you have complete control over how much you spend, no matter where you are. Check your meter balance daily, top up your meter on the go, and even save your payment card for quick and easy transactions in the future. Worried about running low on credit? Receive alerts directly to your phone so you never get caught off guard. Plus, with features like transaction history, usage forecasts, and personalized targets, you can make informed decisions and take charge of your energy consumption. And for those times when you need to top up in store, the app conveniently gives you access to your top-up card number. Say goodbye to energy bill surprises and hello to total control with MySmartE.
- Convenient Account Management: With the MySmartE app, you can easily manage your prepayment energy account from anywhere, giving you ultimate control over your spending.
- Real-Time Meter Balance: Keep track of your meter balance with regular updates, ensuring you always know exactly how much energy you have left.
- On-the-Go Top-Up: No need to wait in line or search for a top-up station. The app allows you to instantly top up your meter, ensuring you never run out of energy.
- Secure and Faster Payments: Save your payment card details securely on the app for quick and hassle-free payment transactions in the future, saving you time and effort.
- Low Balance Alerts: Receive timely alerts directly to your phone when your credit balance is running low, so you never get caught off guard.
- Insightful Usage Data: Gain valuable insights into your energy usage with features like transaction history, historic usage, and personalized forecasts. Compare your usage with similar homes in the UK and set targets to better monitor and manage your consumption.
The MySmartE app empowers you to take control of your energy account by providing convenient account management, real-time meter balance updates, on-the-go top-up options, secure and faster payments, low balance alerts, and insightful usage data. Download the app to easily manage your energy usage and save time and money.
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Comment
Qing Sum
Horrible interface - the alerts don't tell you when you're about to run out of credit, payments sometimes don't process, other times it's just a completely blank screen. Luckily their prices are okay otherwise I would definitely switch suppliers.
Jun 24, 2024 11:10:44
Rowena Scott
Absolutely horrendous app, old app worked well with no issues but ever since this iteration of it, it has been unbelievably bad. No support from E either when you complain to them. Their response is to use the payment cards thereby rendering the whole app pointless.
Jun 24, 2024 03:55:29
Asrush Ali
Having been with E for the last year, the app has been very useful for me to monitor my usage and see how much I am spending each day. This feature was so good during the winter months. Working away, being able to top up from my phone is also amazing!
Jun 23, 2024 22:30:46
Scott Wojcik (Nemesis2219)
This app is not fit for purpose trying to top up right now and I keep getting and error code saying we can't connect to the server. When are live meter balances coming to the app. They originally said it was being implemented in January and it's now March and still no love balance updates. This has to be one of the worst engergy supplier apps.
Jun 23, 2024 17:54:06
Malcolm
Half a star review!!! The app won't open now that my electricity is out, so bad, the call centre doesn't answer when you call! The number you call to manually top up just hangs up on you before completing the transaction. It hung up on me 5 times in a row before I could even hear the robot talking! It just rang once, then hangs up! I finally got through to the end, It said, "Please wait while we verify the transaction," then it hung up on me 3 times during that phase, so I gave up! NO TO E NO E
Jun 23, 2024 03:22:51
Gemma Hartley
App doesn't work at all. I can't top up and now the screen is blank and can't top up at the shop so now I'm running on emergency credit which I don't want. App never works it's allways being updated most the time it never allows me to use the top up option and fails payment.
Jun 23, 2024 01:54:12